FAQ

Common questions,
honest answers.

Everything we're asked before a project starts. If your question isn't here, email us directly.

01 — What We Do

A purpose-built pipeline — templates, data connections, and a production layer — that lets you generate a defined video format repeatedly without re-doing the creative work each time.

You define the format once. The system handles every variation. We build the infrastructure; you control the output. See how this works on our services page.

Primarily e-commerce brands and retail operators in the UK and Turkey that produce the same class of video at volume — product showcases, collection launches, promotional content.

If your team spends meaningful time producing videos that share the same format but different data, you're the right fit. We've also built systems for events companies, hospitality groups, and membership organisations. Browse examples of our work.

An agency delivers a finished video. We deliver the system that produces the video.

After an agency engagement, you need to re-brief and re-pay for every new piece of content. After a Videonomy engagement, your team triggers production from a dashboard. We don't do one-off commissions. We design and engineer production infrastructure.

02 — The Process

With a scoping call. We map your video format — structure, data sources, approval flow, output destinations.

From that, we document the exact architecture your system needs, and you receive a written proposal with a fixed scope before any work begins.

Most systems take four to eight weeks from signed scope to first production run. Complex pipelines with multiple data integrations or approval workflows can take longer.

We set a hard delivery date in the contract and hold to it.

No. The system is designed so your marketing or content team can trigger production runs without touching the underlying architecture. We document everything and deliver a handover session.

If something needs to change at the system level — a new data source, a template redesign — that's a defined retainer task, not an ad hoc conversation.

That depends on your existing stack. We work with the data sources and output destinations you already use — Shopify, spreadsheets, PIM systems, cloud storage.

We select the appropriate rendering and automation layer based on what fits your workflow, not what's easiest for us. We're not locked to a single vendor.

03 — Pricing & Commitment

Because the scope varies too much to make a published number meaningful. A system that generates 50 product videos per month from a Shopify feed looks different from one that produces 500 personalised event highlight reels from a database.

We scope every project individually and give you a fixed price before any work starts.

A setup fee that covers the build — system design, template production, pipeline configuration, integrations, testing, and handover documentation.

Then a monthly engine retainer that covers ongoing system operation, updates, and support. There's no ambiguity about what's included; everything is defined in the scope document.

The initial build has a fixed timeline — typically four to eight weeks. After that, the retainer runs monthly and can be paused or wound down with reasonable notice.

We're not interested in locking you into something that isn't delivering value. If the system works, you'll want to keep it running.

We don't set a formal floor. What we do look for is a genuine repeating video need — a format your team produces at least monthly at meaningful volume.

If that's there, we can scope it. If it's a one-off production, we're probably not the right fit and will tell you directly.

04 — Results & Risk

We can guarantee the system works as scoped — correct output, correct data, at the agreed volume. We can't guarantee a specific business outcome, because that depends on how you use the content.

What we can say: if your current video production is a manual bottleneck, a working system removes that constraint. What you do with that capacity is up to you. See some outcomes our clients have reported in our case studies.

You have a working pipeline and the documentation to run it. The retainer covers ongoing operation — if something breaks, if a data source changes, if you need a template variation.

If your needs grow significantly, we scope an expansion. There's no cliff where you're left managing something you don't understand.

Yes. We're London-based but our current client base includes businesses in Turkey, and we're set up to work remotely with any time zone that overlaps sensibly with GMT.

All project communication and documentation is in English.

Still have questions?

Talk to us before you decide.

If you're unsure whether a video system makes sense for your business, a 20-minute conversation will tell you. No pitch deck, no pressure.

Start the conversation →

Or email: hello@videonomy.co